About our experts
At SquadOnCall, our specialists have at least three years of experience in their domains and are
dedicated to continuous improvement in their specialties.
Prior to joining our ranks, each expert undergoes a meticulous verification process to ensure we
offer only the most reliable advice to our clients.
Selection process
Application screening
After receiving an online application, we meticulously review the candidate's educational
background, work history, and any additional qualifications such as licenses or certifications.
Application screening
After receiving an online application, we meticulously review the candidate's educational
background, work history, and any additional qualifications such as licenses or certifications.
Application screening
After receiving an online application, we meticulously review the candidate's educational
background, work history, and any additional qualifications such as licenses or certifications.
Evaluation Process
Ratings
We consistently assess the quality of responses from our new experts. This includes evaluating the promptness of solutions and overall customer satisfaction.
Mystery shopping
Our experts dedicate much of their work time to further development, using educational materials to enhance their expertise. This phase is complemented by additional assessments.
Peer-to-peer reviews
Our quality assurance team, composed of our most experienced experts, reviews expert responses. This process ensures each expert's advice meets our high standards for quality and expertise.
Quality assurance
Using secret evaluation, we gather impartial feedback to accurately measure and improve the client experience. It helps us ensure that the service our clients receive is always top-notch.